A licence alone is no longer enough for an Anjouan gaming operator in 2026. Alongside the tightened AML/CFT rules and mandatory B2B certification that have defined the last two licensing cycles, there is now the Anjouan ADR requirement: every operator must have a designated Alternative Dispute Resolution (ADR) provider in place. It is easy to miss if you renewed your licence before the rule took effect and haven’t checked your obligations since.
Below, we explain what the Anjouan ADR requirement means, why it was introduced, and what happens if you don’t comply.
What Changed
Every Anjouan-licensed operator must now designate an approved ADR provider as part of maintaining good standing. This sits on top of the existing licence conditions rather than replacing any of them — it is an addition to the compliance stack, not a substitute for AML/CFT obligations, responsible gaming duties, or the B2B certification requirements already in force for platform and payments providers working with licensees.
Why an ADR Provider Now, Specifically
Player complaints and disputes have historically been one of the weakest links in offshore gaming compliance generally — a player with a grievance and no clear, independent channel to raise it tends to escalate publicly instead, on forums, review sites, and chargebacks, which is worse for everyone including the operator. A designated ADR provider gives players a defined, independent route to raise and resolve disputes without needing to go through the regulator directly for every complaint, and it gives the regulator a documented trail showing operators are actually handling grievances rather than ignoring them. It is as much a reputational safeguard for a well-run operation as it is a compliance box to tick.
What “Designating a Provider” Actually Involves
In practice, this means contracting with an approved, independent ADR service, publishing how players can access it (typically in your terms and dispute-resolution policy), and maintaining that arrangement on an ongoing basis, not just at the point of licence renewal. If your Anjouan operation was licensed before this requirement took effect and you haven’t revisited your compliance setup recently, checking whether an ADR provider is actually designated and correctly disclosed to players is a five-minute check worth doing now rather than at your next renewal or audit.
What Happens If You Don’t Have One
This sits alongside the other conditions that keep an Anjouan licence in good standing, and Anjouan’s regulators have shown they will act on gaps in the existing compliance stack — enhanced AML/CFT enforcement and B2B certification checks have already resulted in real consequences for operators who treated them as optional. There’s no reason to expect an undesignated ADR provider to be treated any more loosely once it’s actively checked. Operators who can already verify their licence status cleanly are generally the same ones who stay ahead of these incremental requirements rather than scrambling when a gap is flagged.
FAQ
What is the new Anjouan ADR requirement?
Every licensed operator here must now designate an approved Alternative Dispute Resolution provider, giving players an independent channel to raise and resolve complaints outside the regulator itself.
Does this replace other compliance obligations?
No. It sits alongside existing AML/CFT rules, responsible gaming duties, and B2B certification requirements — it is an addition to the compliance stack, not a substitute for any of it.
How do I designate an ADR provider?
Contract with an approved, independent ADR service, disclose it to players in your terms and dispute-resolution policy, and maintain the arrangement on an ongoing basis, not just at licence renewal.
What happens if I don’t have one designated?
It puts your licence’s good standing at risk in the same way gaps in AML/CFT or B2B certification have for other operators — this regulator has shown it acts on compliance gaps once they’re checked.
I got my Anjouan licence before this requirement existed — am I affected?
Yes. The requirement applies to all current licensees regardless of when the licence was originally issued — it’s worth checking your setup now rather than waiting for a renewal or audit to surface the gap.
Conclusion
The ADR requirement is a small addition on paper and an easy one to overlook if your compliance review cycle hasn’t caught up with it — but it fits a clear pattern of Anjouan tightening its licensing conditions incrementally rather than all at once, and treating each addition as optional has not gone well for operators so far. If you hold a licence issued before this requirement existed, checking whether you have a designated, disclosed ADR provider in place is worth five minutes now rather than a compliance problem discovered later.
Not sure whether your Anjouan licence has a properly designated ADR provider, or want a full compliance check against the current requirements? Send us your licence details on Telegram or WhatsApp, and we will review your standing against the current rules and handle anything that needs updating.
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This article is for general informational purposes only and is not legal, tax, or financial advice. Consult a qualified professional before acting. Editorial Policy.
